POLICIES
Pricing
Our team charge hourly session rates based on their education, experience, specialties, and skill. Hourly rates are charged by length of time of service and are all-inclusive. All price ranges listed on our website are starting prices and may be subject to increase or adjust based on length of the appointment and desired result. Pricing will be discussed during the consultation process. We are unable to quote exact prices over the phone.
All services are personalized to your desired outcome, but we highly recommend scheduling a consultation before hand to discuss with your stylist. We cannot guarantee you will be booked for enough time to meet your hair goals in one session.
Service Adjustments
If you would like an adjustment to your service, you have 7 days to do so with the same stylist and additional service charges may apply. If you choose to see a different stylist, treat your hair yourself, or visit another stylist or salon, or if it is after 7 days from the initial service, full service charges will apply for an adjustment. No refunds will be given on services.
Gratuities
We are an all-inclusive hourly salon. This means no added fees, just priced exactly based on the time your stylist spends with you. Gratuities cannot be added to credit card charges or processed through the salon. Gift certificates do not include gratuities.
Product Return Policy
Lumine Salon guarantees a 7-day money-back policy on all products purchased in the salon that have not been opened or used. We do not allow refunds on cash or check transactions without a receipt. Exchange: Products opened and returned within 14 days of purchase may be exchanged for a different product of equal value. Refunds and exchanges will be processed when the product(s) have been received and inspected. These are done on the same day. ALL SALE ITEMS ARE FINAL SALES.
Cancellation Policy
Lumine requires 24 hours notice to cancel, modify or reschedule appointments. Cancellations that occur with less than 24 hours notice will be subject to a fee of 50% of the value of the appointment. Subsequent cancellations without the required notice will be charged 100% of the value of the appointment. No shows or cancellations less than three hours before start of service will be charged 100% of the value of the appointment. All cancellations must be done through the link in the confirmation message, please do not respond to these messages as they are automated and unattended. You can also text us at 8163337800 or email us at info@luminesalon.com.
Children Policy
To ensure we give our clients the attention they deserve, we ask our clients to leave children ages 16 and younger home unless the child is scheduled for an appointment in the salon. Clients who arrive for their appointments with children may be asked to rescheduled appointment and will be subject to our cancellation policy. Haircuts for children 8 years old and under will be booked at the stylist’s discretion. Please do not bring sick children of any age into the salon. Children coming in for a service may be asked to reschedule if the child begins crying or moving their head excessively. This can be traumatizing to the child and dangerous for the stylist. At Lumine, we do not specialize in children’s haircuts, but in adult haircuts. However, for our loyal clients, we work to accommodate their children’s haircut needs as we are able.
Right to Refuse service
A positive environment at Lumine is our top priority. While we would like to open our doors to all, we will not tolerate rude, or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
Lumine may not be the right fit for every client’s desired look. While every stylist has strengths and weaknesses, we encourage our clients to give different Lumine stylists a try if it just wasn’t the right fit with one stylist. Lumine as a brand has a cohesive brand and look. Our brand may not be for everyone and that’s okay! If a client’s requests do not fit with the Lumine brand we will kindly give suggestions on some great salons that may be a better fit for their needs.
Lumine is not responsible for the damage to personal property
While our staff does our best to work as neatly as possible there are times color may get on clothing, or water may touch your clothes or shoes. While this does not happen often we urge you to change out of your clothing, hang it up, and put on a smock provided by Lumine in our restroom. We cannot be held responsible for damages to clothing during a service.